Thanks for shopping at FIRSTGURU.
If you are not entirely satisfied with your purchase, no worries, we're here to help. 

Send an email to with the following information:

  • Name
  • Ordernumber
  • Product
  • Reason

After that you will receive a return form you need to fill in. Along with the form you can ship your product back to our address:

Sourethweg 5e
6422 PC, Heerlen

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Once we receive your item, we will inspect it and notify you that we have received your returned item via email. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card, bank account (or other original method of payment).You will receive the credit within a certain amount of days, depending on your bank or credit card issuer's policies.